Email Setup
Forward your support email to Sonny and manage all your customer conversations — chats and emails — in one unified inbox.
Setup steps
Find your forwarding address
Log in to your Sonny dashboard and navigate to Settings > Email. You'll see a unique forwarding address like support@your-workspace.usesonny.com.
Set up forwarding in your email provider
Go to your email provider (Gmail, Outlook, etc.) and set up automatic forwarding from your support email address to your Sonny forwarding address.
Verify the connection
Send a test email to your support address. It should appear in your Sonny inbox within a few seconds as a new conversation.
Start replying
Reply to email conversations directly from Sonny. Replies are sent from your original support email address, so customers see a seamless experience.
Provider-specific instructions
Here are step-by-step instructions for the most common email providers.
- Open Gmail Settings (gear icon > See all settings)
- Go to the "Forwarding and POP/IMAP" tab
- Click "Add a forwarding address"
- Enter your Sonny forwarding address
- Confirm the forwarding address via the verification email
- Select "Forward a copy of incoming mail to" and save
- Go to Settings > Mail > Forwarding
- Check "Enable forwarding"
- Enter your Sonny forwarding address
- Optionally check "Keep a copy of forwarded messages"
- Click Save
Important note
When you reply to an email conversation from Sonny, the reply is sent from your original support email address via AWS SES. Make sure your domain's SPF and DKIM records are properly configured to ensure reliable delivery. Contact us if you need help with DNS setup.
Next steps
If you haven't already, install the live chat widget on your website to complete your setup.
Set up the chat widget