Privacy Policy - Sonny

At Sonny, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, and any content you send or receive through the platform (chat messages, email conversations, file attachments).

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; to process transactions; to send you technical notices and support messages; and to respond to your comments, questions, and requests. We do not sell your personal information to third parties.

3. Data Storage and Security

Your data is stored on secure servers hosted by Amazon Web Services (AWS). We use encryption in transit (TLS 1.3) and at rest (AES-256) to protect your data. Passwords are hashed using bcrypt. We regularly review and update our security practices.

4. Data Sharing

We do not share your personal information with third parties except in the following circumstances: with your consent; to comply with legal obligations; to protect the rights, property, or safety of Sonny, our users, or the public; or with service providers who assist us in operating our platform (such as AWS for hosting and Stripe for payment processing).

5. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use tracking cookies, advertising pixels, or third-party analytics services that track your behavior across other websites.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete your personal information within 30 days, except as required by law or for legitimate business purposes.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can export your data from your account settings. You can also request that we delete your account and associated data by contacting our support team.

8. Children's Privacy

Sonny is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy, please contact us at privacy@usesonny.com.